Refund policy

You may cancel your order or any item from your order free of charge before the order or item has been shipped. Once the order has been shipped, the return policy described below applies.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at the following email address: support@tourboisetchat.fr. Please note that returns must be sent to the following address:

13 Chemin de Reboulène, 30350 Lézan, France

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer; no restocking fee will be charged.

You can always contact us with any return-related questions at support@tourboisetchat.fr.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom-made products (including special orders or personalized items). Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days, minus the return shipping costs.

Please remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@tourboisetchat.fr.