Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE (GTCS)

1. Seller Identification

These General Terms and Conditions of Sale are entered into between:

Tour, Bois et Chat
Sole Proprietorship
Represented by: Alain Driemmels
Address: 13 Chemin de Reboulène, 30350 Lézan, France
SIRET: 10223046300014
Email: contact@tourboisetchat.fr
Support: support@tourboisetchat.fr

(hereinafter referred to as the “Seller”)

And any individual or legal entity making a purchase on the website (hereinafter referred to as the “Customer”).

2. Purpose

These General Terms and Conditions govern the sale of products offered on the e-commerce website operated by the Seller.

3. Products

The products offered are those manufactured in the Tour, Bois et Chat workshop in France.

The Seller takes the greatest care in presenting and describing products, but cannot guarantee that all information is perfectly accurate.

Turned wooden objects are handcrafted products made from natural wood.

Each piece is unique and may have variations in:

  • Colour
  • Grain pattern
  • Texture
  • Dimensions
  • Tool marks
  • Natural wood imperfections

Wood imperfections are intentionally preserved on the pieces to give them their unique character.

These variations do not constitute defects but are inherent characteristics of the natural material.

Please refer to the “Terms of Use for Turned Wooden Objects” section below these General Terms and Conditions of Sale.

4. Orders

The Customer validates their order after checking its contents.

Any order constitutes acceptance of these General Terms and Conditions.

The Seller reserves the right to refuse an order in the event of a dispute with the Customer.

5. Prices

Prices are displayed in euros, including all taxes (VAT included), excluding delivery costs.

Delivery costs are calculated according to the weight of the order.

The Seller reserves the right to modify prices at any time; however, products will be invoiced according to the price applicable at the time the order is placed.

6. Payment

Payment is made in full at the time the order is placed.

Accepted payment methods:

  • All payment methods offered through Shopify Payments

Payments are secure.

Payment in instalments is not available.

7. Delivery

7.1 Delivery Areas

Deliveries are made to:

  • France
  • Belgium
  • Luxembourg

7.2 Shipping Carrier

Deliveries are handled by:

  • Mondial Relay

7.3 Delivery Times

  • Order processing: 2 to 3 business days
  • Delivery: approximately 4 business days after shipment

Delivery times are provided as estimates only.

7.4 Delivery Costs

Delivery costs are calculated according to the weight of the order and displayed before the order is confirmed.

For certain products, delivery to a pickup point or home delivery is offered free of charge. This information is specified in the product description.

7.5 Delivery Delays or Issues

In the event of a delay or delivery issue, the Customer must contact:

support@tourboisetchat.fr

8. Receipt of Products

The Customer must check the condition of the products upon receipt.

In the event of:

  • Damaged package
  • Missing product
  • Product not matching the order

The Customer has 7 days to submit a complaint to:

support@tourboisetchat.fr

9. Right of Withdrawal

In accordance with applicable law, the Customer has a period of 14 days from receipt of the order to exercise their right of withdrawal.

Cancellation of an order or an item from an order is possible free of charge as long as shipment has not taken place.

The Customer may return products without having to provide a reason.

Return procedures are specified in the Return Policy.

10. Guarantees

Products benefit from:

  • The legal guarantee of conformity
  • The legal guarantee against hidden defects

11. Liability

The Seller shall not be held liable for:

  • Improper use of products
  • Use that does not comply with instructions
  • Indirect damages

12. Intellectual Property

All elements of the website are protected by intellectual property laws.

Any reproduction is prohibited without prior authorization.

13. Personal Data

Personal data is processed in accordance with applicable regulations.

For more information, the Customer may consult the Privacy Policy.

14. Mediation

In the event of a dispute, the Customer may use the consumer mediation service indicated below free of charge in order to seek an amicable resolution.

CM2C
49 rue de Ponthieu
75008 Paris
France

Phone: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

15. Applicable Law

These General Terms and Conditions of Sale are subject to French law.

In the event of a dispute and in the absence of an amicable resolution, the French courts shall have jurisdiction.

TERMS OF USE FOR TURNED WOODEN OBJECTS

1. Nature of the Products

Turned wooden objects are handcrafted products made from natural wood.

Each piece is unique and may have variations in:

  • Colour
  • Grain pattern
  • Texture
  • Dimensions
  • Tool marks
  • Natural wood imperfections

Wood imperfections are intentionally preserved on the pieces to give them their unique character.

These variations do not constitute defects but are inherent characteristics of the natural material.

2. Intended Use

Turned wooden objects are designed for a specific use defined for each product (decoration, kitchen use, utility purposes, etc.).

The Customer agrees to use the product according to its intended purpose.

3. Usage Precautions

To preserve the quality and durability of the wood, it is recommended to:

  • Avoid prolonged contact with water (unless otherwise specified)
  • Do not expose the product to excessive humidity
  • Do not use a dishwasher or microwave
  • Avoid direct sources of heat
  • Do not use harsh chemical products

4. Maintenance

For the care of wooden objects:

  • Clean with a soft, dry cloth
  • If necessary, use a slightly damp cloth and dry immediately afterwards
  • Occasionally apply a suitable wood oil, such as grapeseed oil (for applicable items)

5. Natural Evolution of Wood

Wood is a living material.

Over time, it may:

  • Slightly change (colour, texture, shape)
  • Develop small cracks
  • Expand or contract depending on humidity and temperature

These phenomena are normal and do not constitute defects.

6. Safety and Liability

The manufacturer cannot be held responsible for:

  • Improper use of products
  • Failure to follow maintenance instructions
  • Use of objects in conditions for which they were not intended

The user is responsible for the use and maintenance of the product.

7. Food-Related Products

Although the finishing products used are non-toxic (tung oil, grapeseed oil, beeswax, carnauba wax), the items sold by Tour, Bois et Chat are not certified for food use.

Any use in a food-related context is carried out by the Customer at their own responsibility.

Tour, Bois et Chat accepts no liability and no compensation claims will be accepted.

Using items such as bowls, dishes, salad bowls, or other objects with wet food or any liquid for a prolonged period may significantly damage the item. Such damage is not covered by any warranty.